National, For-Profit Healthcare Provider
“My experience with ONFocus | Healthcare has been at multiple levels and roles. I particularly lean on their expertise in strategic planning and facilitating business resolution issues such as consensus building, organizational direction and action plans. Their knowledge of the healthcare industry, proven 15-year track record of results in my organization and the significant comfort that I have with them are unsurpassed. Their understanding of human behavior of all levels and ability to work with different personalities make them extremely valuable to us.
They bring both market knowledge and people knowledge to the table. The company’s ability to visually communicate complex issues and points is unmatched.”
Paul Rutledge, President, HCA Central Group, Nashville
Academic Medical Center
“A couple of our hospitals were financially in bad shape. Our work with ONFocus | Healthcare helped us get into a positive financial position, improve patient satisfaction and invigorate the spirit of our employees. Through ONFocus | Healthcare’s guidance, we significantly enhanced our relationships with physicians. One of our hospitals for six quarters was No. 1 in patient satisfaction of the 16 hospitals in our system. Another that was No. 14 of 16 in patient satisfaction moved up to No. 3."
Dan Sinnott, CEO, Temple University Hospital, Philadelphia
National Healthcare Association
"I have been working with ONFocus | Healthcare for nearly a year to create a talent development process that included completely Web-based performance improvement/leadership development tools. The process includes customizable 360-degree feedback instruments for senior staff as well as a cost-effective tool for continual use throughout the organization. The tools are flexible, Web-based and very user-friendly. We have worked with ONFocus | Healthcare for years in facilitating programs on situational leadership, coaching and change management.
Natalie Alfrey, Director, Training and Development, American Heart Association, Dallas
Faith-Based Healthcare Provider
“In 1999, I became the hospital’s seventh CEO in five years. We needed an infusion of both capital and confidence. When I took the position, I made it clear that I planned to be around for a long time. I was committed to turning around the organization financially, strategically and culturally. I looked to ONFocus | Healthcare for help as I wanted people familiar with every aspect of a turnaround, from leadership development to culture change to strategic planning to team building. For the next two to three years, ONFocus | Healthcare became an integral part of our team of 1200 staff to help us focus on operations, accountability, leadership and consensus building. We created a strategic plan that didn’t sit on a shelf; we accomplished everything we set out to do, which goes back to discipline, processes, focus and accountability. Our work was reflected in our patient satisfaction scores, which went from 70 to the high 80s; employees were feeling and giving more respect, and our financials began trending up. In early 2000, we conducted our first employee satisfaction survey. The results were not good, our employees were not happy. They did not feel their opinions mattered; they felt their pay was not market based and moral was very low. The RN vacancy rate was soaring and agency utilization was ramped. In the spring of 2004, we conducted another employee opinion survey and our results have improved. Over 90% of our colleagues completed the survey, and we scored high in several areas. Respect, pay, staffing and morale were all areas that improvement was noted. Our RN vacancy rate for 2004 was under 6%! This was a journey where clarification was critical. ONFocus | Healthcare provided a no-nonsense approach and held themselves and us accountable. We went from a constant crisis and reactive mode to a proactive mode within a couple of years, thanks to our dedication to be successful and the experience of ONFocus | Healthcare.”
Patricia DeAngelis, President and CEO, Nazareth Hospital, Philadelphia
Private, For-Profit Medical Center
"Our patient, physician and employee satisfaction scores were the lowest in our health care system. We worked with ONFocus | Healthcare's The Lifetime Customer process to improve those numbers and to help reposition us in a very competitive market with many health care facilities from which to choose. Over a two-year period, physician satisfaction showed a dramatic increase from 56 percent to 83 percent. Of those recently surveyed, 98 percent of physicians were satisfied with the way the hospital is managed. Employee satisfaction is now 13th in our health care company, and our current overall patient satisfaction score hit 95 percent."
Jeff Whitehorn, CEO, Summit Medical Center, Nashville